Shipping Policy
We are delighted you are here. Here is everything you need to know about our shipping so your order arrives smoothly and on time.
Shipping Fees
- Orders under $59 USD: A flat shipping fee of $8 USD applies (calculated before tax and after any discounts).
- Orders of $59 USD and over: Free shipping, applied automatically at checkout. No code needed.
Delivery Times by Destination
Orders are processed within 2 to 5 business days before shipping begins. Estimated delivery times after dispatch:
| Destination | Processing Time | Delivery Time | Total Estimate |
|---|---|---|---|
| United States | 2โ5 business days | 6โ12 business days | 8โ17 days |
| United Kingdom | 2โ5 business days | 6โ10 business days | 8โ15 days |
| Australia | 2โ5 business days | 5โ10 business days | 7โ15 days |
| Worldwide | 2โ5 business days | 6โ12 business days | 8โ17 days |
These timelines are estimates. Delivery may vary due to customs delays, postal disruptions, or high order volumes during holiday seasons.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Use that number to monitor your shipment with the carrier. If you did not receive a tracking email, please check your spam folder or contact us.
International Shipping
We ship worldwide. Please note that international orders may be subject to import taxes, customs duties, and fees charged by the destination country. These charges are the responsibility of the recipient and are not included in your order total at checkout.
Lost or Damaged Items
We are committed to ensuring your order arrives in perfect condition. In the rare event that your order is lost in transit or arrives damaged, please contact us immediately. We will resolve the issue as quickly as possible by sending a replacement or issuing a refund in accordance with our Returns & Exchanges policy.
Frequently Asked Questions
Does SoulAdorne offer free shipping?
Yes. Free shipping applies automatically to all orders of $59 USD and over at checkout. Orders under $59 USD have a flat fee of $8 USD.
How long does delivery take?
Orders are processed in 2 to 5 business days, then shipped. Total estimated time from order placement to delivery is 8 to 17 days depending on your location. See the table above for destination-specific timelines.
How do I track my order?
You will receive a shipping confirmation email with a tracking number once your order has dispatched. If you have not received it, check your spam folder or contact us at souladorne@outlook.com.
For any other questions, visit our FAQ page or reach us at souladorne@outlook.com. Our team responds within 48 hours, Monday to Friday.