Contact Us
We are here to help. If you have a question about your order, a product, or anything else, reach out and we will get back to you as soon as possible.
Get in Touch
Email us at souladorne@outlook.com
- Response time: Within 48 hours, Monday to Friday
We read every message and will do our best to respond promptly. For the fastest resolution, please include your order number if your question relates to a purchase.
Quick Answers
You may find the answer you need without waiting. Here are the most common topics:
- Shipping fees and delivery times โ free shipping threshold, estimated delivery by country, and tracking information.
- Returns and exchanges โ our 30-day return policy, how to start a return, and refund timelines.
- Frequently asked questions โ product materials, sizing, jewelry care, and order questions all in one place.
- Ring size guide โ how to measure your finger at home.
- Bracelet size guide โ wrist measurement chart for the perfect fit.
- Necklace length guide โ choose the right length for your neckline.